Terms & Conditions

Last updated: 19 August 2025

These Terms & Conditions (“Terms”) cover (A) use of our website and (B) supply of our goods and services. If we sign a separate contract with you, that contract takes precedence where it conflicts with these Terms.

Company details: CoreConvey ApS, [registered address], Denmark.
Contact: legal@coreconvey.com

A) Website Terms of Use

  1. Who can use the site
    This site is for business use. Don’t misuse it, try to break security, or scrape content.
  2. Content & accuracy
    We aim to keep information accurate, but the site is provided “as is”. We may change or remove content at any time.
  3. Intellectual property
    All trademarks, logos, text, images, and code on this site belong to CoreConvey or our licensors. Don’t copy or use them without written permission.
  4. Links
    Links to third-party sites are for convenience only. We’re not responsible for their content or policies.
  5. Privacy & cookies
    See our Privacy Policy for how we handle personal data and cookies.
  6. Liability (website)
    We’re not liable for any loss arising from your use of, or inability to use, the site (to the extent permitted by law).

B) Sale & Supply Terms (Goods & Services)

1) Definitions

  • We/Us: CoreConvey ApS.
  • You: the customer placing an order.
  • Goods: equipment and materials (e.g., conveyors, sorters, AMRs, racking, mezzanines).
  • Services: design, integration, software configuration, installation, project management, support.
  • Software: our Warehouse Control System (WCS) and any third-party software we supply.

2) Quotations & Orders

  • Our quotations are valid for 30 days unless stated otherwise.
  • An order is accepted when we confirm it in writing (email is fine).
  • Any of your purchase terms are rejected unless we agree in writing.

3) Scope & Changes

  • We supply the Goods/Services described in our quotation or SoW.
  • Changes (specs, layout, schedule, site conditions) require a written change order covering impact on price and timeline.
  • We may use subcontractors (including offshore engineering/installation) and remain responsible for delivery.

4) Your Responsibilities

  • Provide accurate site information, drawings, and constraints.
  • Ensure site readiness (power, data, floor, clear access, permits, H&S compliance).
  • Provide safe access, storage space, and a named site contact.
  • Integrations: provide WMS/ERP/API/FTP credentials, test data, and a technical contact.
  • Delays caused by missing information or site readiness are chargeable and extend timelines.

5) Price, Taxes & Payment

  • Prices are ex-works unless agreed otherwise and exclude VAT, duties, and customs.
  • Typical milestone payments (unless otherwise agreed):
    • X% on order
    • X% on shipment/ready-to-install
    • X% after SAT (Site Acceptance Test) or go-live (max 30 days after delivery if delayed for reasons outside our control)
  • Invoices are due 14 days net. Late payments may incur interest at the statutory rate and suspension of work.

6) Delivery, Risk & Title

  • Delivery dates are estimates. We’ll keep you informed and work to agreed schedules.
  • Risk passes on delivery to your site (or ex-works if agreed). Title passes when invoices are paid in full.
  • You must inspect Goods on delivery and notify us of visible issues within 5 business days.

7) Installation & Acceptance

  • We’ll install and commission as per the agreed scope.
  • SAT: we run acceptance tests against agreed criteria. If issues arise, we’ll fix them promptly.
  • If you use the system in production or delay SAT for >10 business days after our readiness notice, the system is deemed accepted.

8) Software & Licensing

  • We grant you a non-exclusive, non-transferable license to use our WCS for your internal operations at the specified site(s).
  • Third-party software is licensed under its own terms.
  • You may not copy, reverse engineer, or sublicense software except where legally permitted.

9) Warranty

  • Goods: 12-month warranty from SAT (or 15 months from shipment, whichever is earlier) against defects in materials and workmanship under normal use.
  • Services: we perform with reasonable skill and care; we’ll re-perform any non-conforming services.
  • Exclusions: wear parts, misuse, unauthorised modifications, improper site conditions, lack of maintenance, third-party issues outside our control.
  • Your remedy is repair, replacement, or re-performance at our option.

10) Support & Maintenance

  • We offer support options (remote/on-site) under a separate support plan. Response times and SLAs apply only if agreed in writing.

11) Data & Security

  • We process personal data in line with our Privacy Policy and applicable law (GDPR/UK GDPR).
  • For system data exchange, we support methods such as REST API or FTP as agreed in the integration plan.
  • You are responsible for your network, user access control, and data backups unless we’re contracted otherwise.

12) Health, Safety & Compliance

  • We follow applicable safety laws and site rules. You must ensure the site is safe and compliant for our teams.
  • You agree to comply with export controls, sanctions, anti-bribery, and modern slavery laws.

13) Intellectual Property

  • We retain all IP in our designs, drawings, software, documentation, and know-how.
  • Project-specific documentation we create for you may be used internally to operate and maintain the system.

14) Confidentiality

  • Both parties must keep non-public information confidential and use it only for the project.

15) Liability

  • We don’t exclude liability for death/personal injury caused by negligence, fraud, or anything else that can’t be excluded by law.
  • Otherwise, we’re not liable for loss of profit, revenue, goodwill, or any indirect or consequential loss.
  • Our total aggregate liability under a contract is capped at the amount you paid for the specific Goods/Services giving rise to the claim (or DKK 2,000,000, whichever is lower), unless a different cap is agreed in writing.

16) Force Majeure

  • Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., supply chain disruption, strikes, extreme weather, epidemics, war). Timelines are extended accordingly.

17) Termination

  • Either party may terminate for a material breach not remedied within 30 days of written notice, or if the other becomes insolvent.
  • You must pay for all work performed, committed costs, and delivered Goods up to the termination date.

18) Assignment & Subcontracting

  • You may not assign the contract without our consent (not to be unreasonably withheld).
  • We may subcontract parts of the work but remain responsible to you.

19) Notices

  • Notices must be in writing and sent to the addresses stated in the order/contract (email acceptable if specified).

20) Governing Law & Disputes

  • Unless we agree otherwise in writing:
    • For EU/EEA customers: Danish law, courts of Copenhagen.
    • For UK customers: English law, courts of London.
  • The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Order of Precedence

  1. A signed master agreement or SoW between us
  2. Our quotation (including any special conditions)
  3. These Terms & Conditions

Questions?
Email legal@coreconvey.com. We’ll help.